We're pleased to have you as an Empress Spa Member, and look forward to meeting you.

To get started with Booking, we've emailed you a Verification Email to confirm your Membership, together with your Login Information.

Empress Spa Subscription App - Payment Terms and Conditions

Thank you for choosing Empress Spa. These Payment Terms and Conditions ("Payment Terms") outline the billing and payment practices for services accessed through the Empress Spa Subscription App (the "App").

1.0 General Payment Terms

1.1. By using the App and its services, you agree to these Payment Terms as an integral part of your membership with Empress Spa.

1.2. The App is hosted by a third-party provider to ensure secure transactions and data storage. While Empress Spa oversees App operations, the third-party provider may have separate terms that govern their hosting services.

2.0 Billing and Payment Authorization

2.1. To subscribe and access services through the App, you will need to provide valid payment details. By providing credit card information, you authorize Empress Spa to charge this payment method for subscription fees and any additional charges incurred under your account.

2.2. All fees are charged in Australian dollars (AUD) and are subject to applicable taxes.

3.0 Subscription Charges and Renewals

3.1. Your subscription will renew automatically on a monthly or annual basis (depending on the plan selected), and you will be billed at the beginning of each subscription period.

3.2. You may log into the App at any time to pause or cancel your subscription before the renewal date to avoid future charges. Please note that cancellation takes effect at the end of your current billing cycle, and no refunds will be issued for partial months or annual periods.

4.0 Storage of Payment Information

4.1. Credit card details provided for payment purposes will be securely stored within the App by our third-party payment processing provider, in compliance with applicable data security standards (PCI-DSS). Empress Spa does not directly store or process your credit card information.

4.2. By entering your payment information, you consent to the third-party storage and management of this information for future transactions and recurring payments.

5.0 Payment Failures and Account Suspension

5.1. If a payment is declined, we will attempt to process it again. If subsequent attempts are unsuccessful, your access to App services may be suspended until payment is resolved.

5.2. If your account is suspended due to non-payment, Empress Spa reserves the right to charge any applicable fees upon reactivation.

6.0 Refunds and Cancellations

6.1. Empress Spa does not offer refunds for any partial subscription periods. In case of any technical issues or errors related to billing, please contact our customer support team within 30 days for assistance.

6.2. If you cancel your subscription, it will remain active through the end of your billing cycle, after which it will terminate without additional charges.

7.0 Updates to Payment Terms

7.1. Empress Spa reserves the right to modify these Payment Terms as needed to comply with regulatory requirements or to reflect updates in our service offerings. Any changes will be communicated to members via the App or email, and continued use of the App signifies acceptance of the updated terms.

Contact Us

For any questions or issues regarding billing, payments, or the subscription service, please reach out to Empress Spa customer support.